We can provide site support, web maintenance and training for all our clients. By building websites using content management systems like Drupal, Magento, WordPress and many more, you as a client can always update your site very easy but sometimes having your website updated and maintained by us can provide a convenient fallback during busy times, or if technical know-how may be a step too far. Using us because the first-line support, should a drag arise, removes sometimes lengthy sessions with webhosts while a problem is rectified.
How we support our clients’ websites
For some it’s the support and knowledge of getting someone at the top of the phone who can map out something difficult, for others, it’s getting new features and functionality performing on their website. We are always available by phone via the most phone number and for the convenience of tracking and following abreast of reported issues, we operate a ticketed network via Zen Desk. many purchasers email our dedicated support email address and one among our agents will respond within an agreed time either with an answer or an idea of how an issue, task or issue are going to be resolved.
How we maintain our clients’ websites
We provide web maintenance services to several clients and for several different reasons. While content management systems provide the core functionality for the website owner to make their own content, there are times when experienced assistance is required. We are delivering a group of powerful tools which may take a touch time to find out. We recognise that knowing the way to use the update tools of a CMS is a crucial a part of the handover from developer to the client, so we include a component of coaching with any WordPress or Drupal development.
Website content updates are made employing a tried and tested method of sharing instructions through a shared Trello board which allows everyone involved within the project to stay track of what work is being done on the web site . As updates are made they will be verified and signed off by the client. This removes an extended email trail which may get confused with other messages during a thread.
Software plugins and core software updates also are provided in order that all client websites are running the newest and most secure versions of their chosen CMS. We are notified of patches, upgrades and urgent updates and may easily implement them to a variety of internet sites. this is often protected by our web hosts whose own systems will automatically push websites to the newest version should an update be required at short notice. For more information, see our recent blog post, Why software and plugin updates are good for your website.